Something went wrong?
We planned for it.

Confirmation reaches us from the payment provider, and it can land a little after the checkout window closes. Go back to your examination in the same browser and press Refresh status.

Please don’t pay a second time while it’s confirming. If the files still aren’t released, write to us with the UPI reference or payment ID from your payment app.

Check the transaction in your UPI or banking app first. A payment that failed is reversed by your bank or UPI app, on their timeline rather than ours.

If the app shows it as successful and you have no files, write to us with its reference.

Write to us with both references and we check each one against the payment record.

Reporting it doesn’t issue a refund by itself. A refund is confirmed once the payment provider processes it, as the refund policy explains.

Files are deleted within 30 minutes, or within an hour if you asked us to keep them, and a deleted file can’t be brought back. That is what deleting them means.

If you paid and never got to download, write to us with the payment reference. We keep a record of downloads and of emails sent, and that record is what we check.

Tell us the examination, which file it was, and the exact words of the message the portal showed. We check the file against the rule we prepared it to.

Whether a file is accepted is always the authority’s decision. If we read a rule wrong, we want to know, because every candidate after you would get the same file.

Notices change between application cycles. Send us a link to the one you’re reading and we read it again.

Look in spam and promotions first. While you wait, download the files straight from the page. They stay there until the deletion time it shows.

Tell us which one on the request page, and we’ll email you when it’s ready.

Requests and the email address on them are deleted after 30 days on their own. To remove one sooner, write to us with its reference.